empire carpet nj Fundamentals ExplainedWe had messages installer coming to fix things. We wait around all day and not one person reveals. I are not able to think about a company doing a even worse job than Empire. This wasnt low-cost in the least, but we considered the salesman that all might be accomplished prior to we moved in to the 12th. Guess we ended up lied to.
At 9am. Then they reported 11-1 using a connect with from the manger in 30min. Now I known as again in. A person has me on keep examining with the Boston office.
Watch out in utilizing them, they don't retain their term. In addition they have no idea nearly anything about flooring content and installation. They simply publish up the order and possess a sub install it.
Now Here's where by it definitely gets negative, Friday waited all around all day no service, Surprise, the installers yet again went the wrong house yet again, identified as service Dept all over again, lengthy wait around, I needed to encourage them which i was household and come to learn they went to my mother’s dwelling yet again (throughout town) She is not at your home. Alright wait around it receives even even worse. I talked them no service Dept. and set the installation day for the subsequent Monday, The installers call me and inform me that they will be at the house between 1pm-3pm, very well you are able to’t feel it but I'm able to 3pm no-one had confirmed up. Of course I do know that you are laughing now but again they went to the incorrect handle. named Service Dept yeah suitable, they explained to me that I was scheduled for installation for Nov nineteenth, (The working day my mom was to get her carpet set up) are you currently kidding me not all over again.
I hope to be reimbursed for day off operate And perhaps for The full carpet because you can't comply with up as part of your guarantee .
At the moment, I was thoroughly baffled and contacted the number one-866-588-0124 affiliated with the text information. After Talking to that individual, I had been offered a service ticket number 1-3289601117. In the meantime, above an hour or so along with a fifty percent later, I even now have not read again from everyone. The two my partner and I took off get the job done today to support the installation. We had to rest at my daughter’s household past night simply because for every Empire’s Guidelines, we broke down the Bed room sets. My household is entirely disassembled for this installation. This is often an horrendous inconvenience which I expected could be for in the future only. Immediately after regular calling to Empire, they promised to accomplish the installation on Saturday, July 7, 2018. They cancelled once again on Saturday morning following sending confirmation emails. They blamed the warehouse without having obtainable materials this time. So far, immediately after seventy two several hours, Tommy the initial income particular person nonetheless has not returned our calls or manufactured any this sort of apology or assure to fix this nightmare!
Make sure you electronic mail your in depth considerations and order data such as: phone number and street tackle to customersupport@ empire-today.com. We look forward to Listening to from you.
Received’t be examining back again below but will be expecting them to absolutely change flooring and fix THEIR Inadequate Operate which includes setting up bathroom Properly.
They've got cheated the incorrect consumer and the remainder of you have to get up and cease purchasing their lies.
Since Tuesday November empire carpet installation reviews twenty first, I happen to be calling your CS Section, the extensions and cell phone numbers your staff has offered, I have remaining messages on all VM, known as the revenue Office as A final effort for today, and not one person has identified as me back to this point, November 27, 2017; six:15pm
We assure you that we get issues like these quite very seriously, and we sincerely apologize with the inconvenience. We’ll be in contact along with you shortly to start out working over a resolution.
– Installation working day two: The works ended up outstanding and labored very tough. It absolutely was clear they did not choose to come back Yet another day although, and wound up finishing all around nine:30 PM, which was A significant inconvenience to may perhaps family with two younger small children.
Oct seventeen, 2017 at two:01 pm I'm writing in reaction to this kind of poor experience with your organization through the profits folks lying about humidity barrier they were putting down it really should of been the thicker one that's not what we been given also my home 7 days counting just isn't accomplished all the transitions items will not be down since the installer Minimize them Completely wrong so they had for getting new as well as they didn't have quarter round to match my cabinets also my quarter round seems to be awful it absolutely was hardly ever finished or caulked it is a vacation hazzard not to mention the transition piece for my carpet is not on and my carpet is pulling back I are actually lied to from Anyone in this organization as to when this career will be to be concluded They broke the waterline to my fridge as I had to contact a plumber to repair it not to mention he needed to cut my drywall guiding the fridge the place many of the transitions items go are a trip hazzard this issue really must be cared for I would like I might of seen this site in advance of I decided to go using this type of company because it seems like the customer service revenue and installation all lie tomorrow might be 8 times my flooring continues to be not accomplished I would really like to be aware of When the installers are accredited and bonded as we have been informed if they were being my quarter round wouldn't appear the way it does and my ground in places is just not level they informed me that would disappear as I tend not to think that either funny matter they guaranteed demand you regardless of whether perform is not really completed neither among my two rooms or finished This is a disgrace Therefore if they are saying forty yrs with the BBB and incredible customer service Mistaken if they are saying this sure product comes along with the ground not accurate I did not have the padding that was proven to me and Should you have an issue nobody phone calls you back therefore you are on hold for good and they cling up on you I'm a person displeased customer I'd personally in no way refer everyone To Them so Moreover acquiring an incomplete flooring I must shell out for somebody to repair my drywall on my freshly panted walls
Allow me to know what you and your group has made the decision and I'll ahead your info to Don for his review/approval.